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Training Courses . Workshops . Conferences

Business &
Community Empowerment Institute

Customer Assistance

RESOLVING CONFLICTS IN THE WORKPLACE

Description

The resolution of conflicts in the workplace fosters a harmonic environment which leads to high employee morale and productivity. This course is designed to help manage conflict so that it does not disrupt the work environment. Participants will learn conflict resolution and mediation techniques that will settle disputes and enable them to recognize and resolve conflict in the workplace before it becomes uncontrollable.

Objectives

The objective of this course is to:

"Teach students ways to minimize conflicts, eliminate confrontations, and to resolve matters in a manner that leaves employees feeling respected and valued as a member of an organization."

What You Will Learn

In each of our training courses, the most important thing to us is that you learn practical skills to enhance your organization. We want you to be excited about what you learned that you can't wait to get back to the office to implement what you've learned. Therefore, in this course, you will learn::

· Interpersonal Skills for communicating with others.
· Conflict Resolution Techniques.
· Conflict Mediation.
· How to create a harmonious working environment.
· Stress reduction through reduced work conflict.

How You Will Benefit

You will benefit from this course in the following ways:

· Obtain skills to develop and maintain effective levels of communication within your organization.
· Obtain skills for turning potential conflict into
productive dialogue.
· Reduce potential lawsuits and grievances being filed in the organization.

This course will benefit you and your organization in a tangible and measurable way.